89% of your customers will stop doing business with you if they experience poor customer service.

Capture customer ratings in a way that suits you.

Pick the package that best fits your needs. Whether you’re after counter stands at your point of sale; use floor stands to learn from those who walk away; or give customers a token to rate your business from their own phone.
floor stand and POS, counter stand customer satisfaction devices

Counter & Floor Stand

email, phone SMS and receipt customer feedback

Token & Email/SMSBeta

  • store icon
  • Pigeon Hole
  • The Children's Showcase
  • store icon

"RateIt's simple and clear reporting has kept us up-to-date with what's happening on our frontline, whilst helping us make better business decisions."

- Customer Experience Manager

"I am such a fan of RateIt, we simply love it. It's been very easy to use & the customer data tells us so much more than just looking at sales reports."

- Katy Dynes, National Retail Manager, Pigeonhole Australia

"In a very short time, we found RateIt to be invaluable, we truly have new insights into how we are doing and where we can improve."

- Stine Højer Tvilde, CEO, Children’s Showcase Singapore

"Checking how each store performs using RateIt has become a ritual for our management team, helping us drive change at a ground level."

- Regional Operations Manager

Take a look at an example set of questions for your industry

You’ll work with our CX gurus to customise a specific set of questions to drive your business goals.

Retail smiley survey app
Encourage
Universally-recognised smileys foster engagement.
understanding customer purchase patterns
Track
Measure the metrics that matter to your business.
customer satisfaction survey app
Learn
Understand what's driving your customer responses.
employee and staff survey screen
Manage performance
Determine how specific staff are performing.
NPS survey question
Promote
Strengthen and boost your word of mouth referrals.
customer feedback question screen
Take action
Receive actionable feedback directly from customers.
email capture question screen
Respond

Connect with your customers and show them you care.

Features you'll love

Customer experience and NPS summary report
NPS data trends and summary report
Responding to customer feedback
Email summary of customer experience and NPS data
automatic filtering of invalid feedback and responses
API integrations data export
staff performance questions
customer satisfaction survey device
Insights

Insights

Your customer portal shows you all of your data in real-time so you can keep track of your business. View your overall CX, NPS, category ratings, how they're trending, in leaderboards or broken down via response types.

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NPS

View, track and measure your Net Promoter Score - the gold standard in measuring customer loyalty. NPS is based on a simple but meaningful question, ‘how likely is it that you would recommend us to a friend?’.

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Respond to customers

Login to your custom portal to respond to customer comments in just a few clicks. You’re able to create your own message, create a new template or edit one of the provided templates.

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Summaries

Daily or weekly summaries give you regular updates, so you can keep informed on all the metrics that matter to you. You’ll very quickly be able to see the scores, graphs, leaderboards, key comments and issues that need your attention.

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Smart filters

Our intelligent biometrics technology filters out any ratings from staff or children, to avoid skewing your results. You can also learn more about your data, through filtering by response types, NPS scores or CX scores.

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Integrations

RateIt’s portal allows you to simply export your data, dig into it further and upload it into your own CRM. We’ve also recently released an API, enabling you to integrate directly into your own internal dashboards.

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Staff Selection

See who's performing in your team, and who needs a helping hand. The staff selection feature connects individuals ratings with specific staff members to help you better manage staff performance.

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Super High Engagement

We've built something customers love to use. In fact, we see 34%+ of customers engage and leave you ratings and valuable comments.

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iphone podcast customer experience leaders

Meet the #1 CX podcast in the world.

We geek out over customer-centricity so much, that our CEO co-hosts the award-winning, no BS podcast, CX Leaders. We’ve talked to big brands like Disney, Officeworks and Pandora, as well as insanely talented people in the industry. Check. It. Out.

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Get in touch

It takes just one click of a button to change your business forever. No hassle, no costs. Just plug and play - zero IT integration required!

Get in touch to find out more, or if you are ready to give RateIt a go, we’ll have you set up with a trial in no time. We’ll customise a question profile specific to your needs, get a device sent to your location, you plug it in, and voila – you’re on your way to CX awesomeness!