RateIt

RateIt is the first thing we review at
7 am every day. It's part of our DNA.

Tengku Mohaizad

Customer Service Manager,
Fitness First, Asia Pac

Get started today - zero IT integration required!

With pricing starting at just $20 p/month, we have a package that works for you.

floor stand and POS, counter stand customer satisfaction devices

'In-the-moment' ratings

Device and app bundles

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email, phone SMS and receipt customer feedback

Digital ratings

Triggered email, SMS, chatbots & dedicated links

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Simple and clear reporting

Easy for front line staff to use right away. Our Voice of the Customer (VoC) experts are also on hand to help you action the data.

See why your NPS
goes up or down

View, track and measure your NPS - Net Promoter Score - which is the gold standard in measuring customer loyalty.

Close the loop with your customers (in bulk!)

Responding to comments is a breeze. You can do this individually or in bulk.

Curated email summaries

Daily and weekly email reports automatically show you the main things that need your attention.

Kids and staff can’t skew physical ratings

Our sophisticated biometrics technology filters out any ratings from staff or children to avoid skewing your results. This is done without compromising privacy.

API to link up your systems

Export your data to excel or you can link directly into other systems like Salesforce, PowerBI, Tableau etc.

Team member leaderboards

See who’s performing well and who needs a helping hand.

Get ratings by email or SMS

Upload a list to request a rating, or integrate into your system to automatically trigger a rating after a certain activity. You can also tag the rating with your custom fields.