Consistent Experiences
Every Location. Every day.

We help you consistently deliver great customer experiences by gathering NPS & customer comments via our engaging touchscreens & sending you the insights that matter

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The current methods yield poor results

Feedback forms

Feedback Forms

Mystery shopping

Mystery Shopping

Online surveys

Online Surveys

The challenge is that response rates for these are extremely low, they aren't live and you can't see your customer experience by location and by day.

Yet, understanding your customers is more important than ever

40%

Customers are willing to spend more when provided with a great customer experience

5x

More likely to be a loyal customer based on their customer experience compared to solely being in a loyalty program

91%

Unhappy customers don't let you know about their experience. They simply leave and never come back.

Introducing a better way

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WHAT MAKES US DIFFERENT

Super High Engagement

We've built something customers love to use. In fact, we see 34%+ of customers engage and leave you ratings and valuable comments

iPad with RateIt software

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Ratings that you can trust

Our advanced algorithms and biometric techniques, which never compromise privacy, remove any risks of staff or children skewing the results. Kind of like a junk mail filter.

Ridiculously easy to use

The RateIt portal has brains & beauty, viewing trends or responding to customers using our Smart Templates is easy. You can use these tools while out of the office as our RateIt Portal works great on your Phone or Desktop.

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Intelligent analysis delivered to you

Be notified of your customer comments instantly, or alternatively, opt for notification only when there is an issue. Our most popular features are our daily and weekly email reports, which tell you exactly what you need to know.

iPhone
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No IT team required. Just add power

RateIt devices are ready to go out of the box. There's no IT integration or technical stuff to do, just plug it in & and you're good to go!

What customers are saying about us

RateIt client

PIGEONHOLE, AU

Seperator

"I am such a fan of RateIt, we simply love it. It's been very easy to use & the customer data tells us so much more than just looking at sales reports."

- Katy Dynes, National Retail Manager

RateIt client

THE CHILDREN'S SHOWCASE, SG

Seperator

"In a very short time, we found RateIt to be invaluable, we truly have new insights into how we are doing and where we can improve."

- Stine Højer Tvilde, CEO

Let's talk about your
customer experience

Let’s book in a 10min slot to chat about your situation, we will also send some more info as soon as we receive your details.