RateIt is the first thing we review at 
7 am every day. It's part of our DNA.

Tengku Mohaizad

Customer Service Manager,
Fitness First, Asia Pac

Get started today - zero IT integration required!

floor stand and POS, counter stand customer satisfaction devices

'In-the-moment' ratings

Device and app bundles

email, phone SMS and receipt customer feedback

Digital ratings

Triggered email, SMS, chatbots & dedicated links

  • store icon
  • Pigeon Hole
  • The Children's Showcase
  • store icon

"RateIt's simple and clear reporting has kept us up-to-date with what's happening on our frontline, whilst helping us make better business decisions."

- Customer Experience Manager

"I am such a fan of RateIt, we simply love it. It's been very easy to use & the customer data tells us so much more than just looking at sales reports."

- Katy Dynes, National Retail Manager, Pigeonhole Australia

"In a very short time, we found RateIt to be invaluable, we truly have new insights into how we are doing and where we can improve."

- Stine Højer Tvilde, CEO, Children’s Showcase Singapore

"Checking how each store performs using RateIt has become a ritual for our management team, helping us drive change at a ground level."

- Regional Operations Manager

Conversations, not survey forms

We use a combo of AI and our team of experts to ask the right questions at the right time. Below are some examples:

Retail smiley survey app
understanding customer purchase patterns
customer satisfaction survey app
employee and staff survey screen
NPS survey question
customer feedback question screen
email capture question screen

Say hello to a delightful feedback platform

Simple and clear reporting
See why your NPS goes up or down
Responding to customer feedback
Curated emails summaries
Kids and staff can’t skew physical ratings
Powerful API to hook into your systems (if you wish)
Get ratings by team member
Get ratings by Email or SMS
 Simple and clear reporting

Simple and clear reporting

Easy for front line staff to use right away. Our Voice of the Customer (VoC) experts are also on hand to help you action the data.

See why your NPS goes up or down

See why your NPS
goes up or down

View, track and measure your NPS - Net Promoter Score - which is the gold standard in measuring customer loyalty.

Close the loop with your customers (in bulk!)

Close the loop with your customers (in bulk!)

Responding to comments is a breeze. You can do this individually or in bulk.

Curated email summaries

Curated email summaries

Daily and weekly email reports automatically show you the main things that need your attention.

Kids and staff can’t skew physical ratings

Kids and staff can’t skew physical ratings

Our sophisticated biometrics technology filters out any ratings from staff or children to avoid skewing your results. This is done without compromising privacy.

API to link up your systems

API to link up your systems

Export your data to excel or you can link directly into other systems like Salesforce, PowerBI, Tableau etc.

Team member leaderboards

Team member leaderboards

See who’s performing well and who needs a helping hand.

Get ratings by email or SMS

Get ratings by email or SMS

Upload a list to request a rating, or integrate into your system to automatically trigger a rating after a certain activity. You can also tag the rating with your custom fields.

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iphone podcast customer experience leaders

Meet the #1 CX podcast in the world.

We geek out over customer-centricity so much, that our CEO co-hosts the award-winning, no BS podcast, CX Leaders. We’ve talked to big brands like Disney, Officeworks and Pandora, as well as insanely talented people in the industry. Check. It. Out.

Customer hero stories

Don’t just take our word for it - see how some of our customers are using RateIt.

People enter a rating at Fitness First


Because the fitness market is very competitive, see how they achieve a sustainable advantage.

Read their story

Gardens by the bay

Gardens by the bay

The traditional method of gathering visitor feedback limited information on visitor experiences.

Read their story

People walking past a MITRE10 store


Online retail and large competitors has meant that investing in customer experience is vitally important.

Read their story



Momento Hospitality Group is an award-winning family business that’s been operating in Sydney since 1976.

Read their story

Chat with our friendly team

We are here to help!



Ensuring you have the right questions set up and we will help you with the roll out.



If needed, we can help you connect this into your systems, without any fuss.


Ensuring Action

We give you practical help so you are using the data to improve your customer experience every day.

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We've made the #1 podcast on the topic of customer experience (CX)!
Giving you practical, jargon-free tips to delight your customers.

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