RateIt is the easiest and most delightful way to gather ‘in-the-moment’ NPS and feedback.
Measure your NPS in real time across many interactions every day, including what’s driving your NPS up or down.
Automatically ask delighted customers to leave five star reviews. Give frustrated customers an outlet while they are in-moment, stopping negative comments going online.
Drive a winning team culture by bringing in the voice of the customer into your teams.
Tengku Mohaizad, Customer Service Manager,
Fitness First, Asia Pac
RateIt is the first thing we review at
7 am every day. It's part of our DNA.
Customer Service Manager,
Fitness First, Asia Pac
With pricing starting at just $20 p/month, we have a package that works for you.
"RateIt's simple and clear reporting has kept us up-to-date with what's happening on our frontline, whilst helping us make better business decisions."
- Customer Experience Manager"I am such a fan of RateIt, we simply love it. It's been very easy to use & the customer data tells us so much more than just looking at sales reports."
- Katy Dynes, National Retail Manager, Pigeonhole Australia"In a very short time, we found RateIt to be invaluable, we truly have new insights into how we are doing and where we can improve."
- Stine Højer Tvilde, CEO, Children’s Showcase Singapore"Checking how each store performs using RateIt has become a ritual for our management team, helping us drive change at a ground level."
- Regional Operations ManagerWe use a combo of AI and our team of experts to ask the right questions at the right time. Below are some examples:
Easy for front line staff to use right away. Our Voice of the Customer (VoC) experts are also on hand to help you action the data.
View, track and measure your NPS - Net Promoter Score - which is the gold standard in measuring customer loyalty.
Responding to comments is a breeze. You can do this individually or in bulk.
Daily and weekly email reports automatically show you the main things that need your attention.
Our sophisticated biometrics technology filters out any ratings from staff or children to avoid skewing your results. This is done without compromising privacy.
Export your data to excel or you can link directly into other systems like Salesforce, PowerBI, Tableau etc.
See who’s performing well and who needs a helping hand.
Upload a list to request a rating, or integrate into your system to automatically trigger a rating after a certain activity. You can also tag the rating with your custom fields.
Don’t just take our word for it - see how some of our customers are using RateIt.
Because the fitness market is very competitive, see how they achieve a sustainable advantage.
The traditional method of gathering visitor feedback limited information on visitor experiences.
Online retail and large competitors has meant that investing in customer experience is vitally important.
Momento Hospitality Group is an award-winning family business that’s been operating in Sydney since 1976.
We are here to help!
Ensuring you have the right questions set up and we will help you with the roll out.
If needed, we can help you connect this into your systems, without any fuss.
We give you practical help so you are using the data to improve your customer experience every day.
Leave your details below and we will be in touch within a few (working) hours!
Australia +61 2 8310 8362
Singapore +65 3158 6609
UK +44 20 3514 7296
401 Collins St, level 6, Melbourne VIC 3000
Raffles Quay #16-01 Singapore 048580
team@rateitapp.com
General enquiries and sales
support@rateitapp.com
Customer support
© Copyright 2018