We help you consistently deliver great customer experiences by gathering NPS & customer comments via our engaging touchscreens & sending you the insights that matter
The challenge is that response rates for these are extremely low, they aren't live and you can't see your customer experience by location and by day.
Customers are willing to spend more when provided with a great customer experience
More likely to be a loyal customer based on their customer experience compared to solely being in a loyalty program
Unhappy customers don't let you know about their experience. They simply leave and never come back.
WHAT MAKES US DIFFERENT
We've built something customers love to use. In fact, we see 34%+ of customers engage and leave you ratings and valuable comments
The RateIt portal has brains & beauty, viewing trends or responding to customers using our Smart Templates is easy. You can use these tools while out of the office as our RateIt Portal works great on your Phone or Desktop.
Be notified of your customer comments instantly, or alternatively, opt for notification only when there is an issue. Our most popular features are our daily and weekly email reports, which tell you exactly what you need to know.
RateIt devices are ready to go out of the box. There's no IT integration or technical stuff to do, just plug it in & and you're good to go!
"I am such a fan of RateIt, we simply love it. It's been very easy to use & the customer data tells us so much more than just looking at sales reports."
- Katy Dynes, National Retail Manager
THE CHILDREN'S SHOWCASE, SG
"In a very short time, we found RateIt to be invaluable, we truly have new insights into how we are doing and where we can improve."
- Stine Højer Tvilde, CEO